Thank you for visiting our website. By accessing and using this site, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
1. Acceptance of Terms
By accessing this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
2. Use of Tracking
We use tracking technologies, such as cookies, to enhance your browsing experience and improve our website's functionality. These technologies allow us to collect information about your browsing behavior and preferences. By using our website, you consent to the use of these tracking technologies.
3. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information. By using our website, you agree to the terms of our Privacy Policy.
4. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of EPM Performance or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
5. Limitation of Liability
EPM Performance shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website. We do not warrant the accuracy, completeness, or reliability of any content on our website.
6. Links to Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by EPM Performance. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the terms and conditions and privacy policies of these websites before using them.
7. Modifications to Terms
We reserve the right to modify these terms and conditions at any time without prior notice. By continuing to use our website after any modifications, you agree to be bound by the revised terms and conditions.
8. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
Phone: 732-786-9777
Email: sales@epmperf.com
Address: EPM Performance, 3 Fedornak Freeway, Unit 1, Whiting NJ 08759, United States
Thank you for visiting our website and for your continued support.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express as well as Shop Pay and Paypal.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. Please note that note all parts are stocked and may take 1-2 weeks for orders to be fulfilled. Shock orders take 3-4 weeks to be fulfilled due to being made to order.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Please check your cart to see if you quality for a deal on free shipping.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control. Our warranty lengths vary due to product types and the brand, providing a guarantee against manufacturer defects.
All of our springs are guaranteed for the lifetime of the motorcycle. YSS shocks & cartridges have a 2 year warranty. Hyperpro shocks & forks have a 5 year warranty. Wilbers shocks & cartridges have a 5 year warranty.
The guarantee covers any manufacturing, design, or material defect. Please notify us as soon as your notice any defects.
Our guarantee does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
We are sorry to say, but we do not offer any extended warranties at the moment.
Returns & Refunds
Yes, we offer refunds with a 10% restocking fee.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a refund with a 10% restocking fee.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund, to be determined on a case by case basis.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Refund Policy to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.