Shipping policy

At EPM Performance, we strive to provide our customers with a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Processing and Fulfillment

When you place an order with us, please note that not all items are in stock and may take 1-2 weeks to be fulfilled. We want to ensure that you receive the highest quality products, and sometimes this requires additional time for sourcing or manufacturing. Additionally, shock orders may take up to 3-4 weeks to be fulfilled due to their specialized nature.

We understand the importance of transparency, and we do our best to make this information obvious to the consumer. You will be notified during the checkout process if any items in your order have an extended fulfillment time. Rest assured, we are working diligently to get your order to you as quickly as possible.

Shipping Methods and Delivery Time

Once your order has been fulfilled, we will ship it to you using the most suitable shipping method based on the size, weight, and destination of your package. We partner with reputable shipping carriers to ensure timely and secure delivery.

The estimated delivery time will depend on your location and the shipping method selected. Please note that the delivery timeframes provided are estimates and may vary due to unforeseen circumstances or carrier delays.

Tracking Your Order

As soon as your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your package and estimate its arrival date. You can use this tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.

Shipping Restrictions

While we strive to offer worldwide shipping, there may be certain restrictions on specific products based on local regulations or carrier limitations. If we are unable to ship to your location, we will notify you promptly and provide any alternative options available.

Shipping Costs

Shipping costs will be calculated and displayed during the checkout process. The cost will depend on the size, weight, and destination of your order. We aim to provide competitive shipping rates while ensuring the safe and timely delivery of your items.

International Shipping

We are pleased to offer international shipping to customers around the world. However, please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend contacting your local customs office for more information on potential charges.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team at sales@epmperf.com. We are here to assist you and ensure that your shopping experience with EPM Performance is exceptional.