POLICIES & Faq
Cancellation & Returns
As our customer, you have 24 hours to make any changes to your shock order, or to cancel a shock order. Custom and personalized orders made especially for you can not be cancelled. Products such as springs, mounting kits and dampers are subject to a 25% restocking charge if returned to no fault of us. All items must be unopened, unused & in its original box or packaging, surrounded by a shipping box acceptable to the carrier. Please call us at (732) 786-9777 to receive your RA #. No exceptions.
Any part which, in our opinion, shows evidence of being used or installed contrary to the manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange or refund consideration. Remember, we cannot return products to our suppliers nor sell them to other customers if you damage them during the installation or return process.
YSS shocks – 2 years from purchase date
Hyperpro Shocks - 5 years from purchase date
Hyperpro Springs - Lifetime
Hyperpro Steering dampers - 2 years from purchase date
Wilbers Shocks – 5 years from purchase date
Products serviced by EPM – 1 year for parts and labor on items installed by us.
First generation Hypepro steering dampers – With adjuster at the end of the shaft/spindle, cannot be rebuilt any longer because of lack of available parts. The factory offers an exchange of these old models towards the updated models with a payment of $ 180.00 including shipping in the domestic USA. Additional shipping charges will be incurred for Canada & foreign countries.
**Return shipping charges are the responsibility of the customer/sender. We will ship the repaired or replacement warranty items at no cost to you.
All Shock orders can take up to four weeks to fulfill. All Spring and Steering damper orders can take up to two weeks to fulfill. These time periods are from order date.